Trust Matters Group
Trust is the great intangible at the heart of every relationship. In business, building an environment of trust is a leadership imperative, since a lack of trust leads to distrust, declines in integrity and ethics, and breakdowns in credibility and reputation. The intangibles make trust critical to the bottom line:
- Trusting relationships help increase productivity, boost market value, add competitive advantage, lower costs, and provide greater efficiencies.
- Creating bonds of trust between managers and employees leads to higher morale, lower turnover and improved productivity. The better you communicate and trust, the better your ROI.
- Partnerships based on trust provide the greatest value to customers at the lowest cost.
Trust need not be measured in standard business or financial terms. The word faith comes from the Latin fidere, meaning “to trust.” The concept of fiduciary responsibility is about more than financials. Trust in Spirit, trust in ourselves, and trust in each other create the bottom line. We can look at trust in economic terms, after we acknowledge the first priority.
As the most important currency we have in business, trust matters: trust between managers and employees, trust between people in teams, trust on a one-on-one basis, and trust between an organization and its public.