Archive for November, 2007
High-trust cultures
Sunday, November 25th, 2007I think it’s inspiring to study companies who operate out of a culture of trust and live their values. Here are a few companies who have created high-trust cultures by linking trust with value to the business:
Nordstrom
Listed on Fortune’s 2007 “100 Best Companies to Work For,” and other customer satisfaction lists, Nordstrom states: [...]
Communication, change and trust
Monday, November 12th, 2007I recently had an opportunity to give a presentation as a guest speaker to a class, Designing Sustainable Strategy Change, for Northwestern University’s Master of Science in Learning & Organizational Change (MSLOC) program, Evanston, IL. I talked about the role of communication during a change process and explored the role of trust as an [...]
Trust is timeless
Thursday, November 1st, 2007I came across a 2002 Golin/Harris Trust survey, conducted by NFO Worldwide, a leader in consumer and business-to-business opinion and market research, which asked more than 700 Americans: “What are the most critical actions that companies you don’t trust should do to earn your trust this year? The following are the 12 recommendations Americans listed [...]