Trust
« Previous EntriesAneil and Karen Mishra, Total Trust – Interviews with Trust Across America
Wednesday, September 8th, 2010I met Aneil Mishra more than a year ago after he found my blog and contacted me. Aneil was recently interviewed by Trust Across America.
Aneil is an author, Professor and Director of Executive Education for the School of Human Resources and Labor Relations at Michigan State University. He is an internationally recognized and widely [...]
Trust … it’s the glue that holds us together
Tuesday, July 20th, 2010My friend, Jack Vinson, wrote a blog post, Trust is always important, that referenced an article I wrote for Leadership Excellence magazine, Why Trust Matters: it’s the glue that holds us together.
Jack’s post was selected to be part of July’s Carnival of Trust, hosted this month by Doug Cornelius of Compliance Building. Carnival [...]
Tom Peters – Thoughts on Trust
Monday, June 21st, 2010“Technique and technology are important. But trust is the issue of the decade.” – Tom Peters
“Leadership is a sacred trust. The decision to lead is the decision to be responsible for the growth and development of your fellow human beings.” – The Little BIG Things: 163 ways to pursue excellence, by Tom Peters (2010).
Tom [...]
Trust Across America
Monday, June 14th, 2010Trust Across America is a new national movement whose mission is twofold: To help rebuild trustworthy behavior in public companies throughout the U.S., and to provide an educational forum for companies to share their best practices.
Resources offered to individuals and corporations include:
- Weekly radio show
- LinkedIn page
- Trust Across America Blog – http://www.trustacrossamerica.org/blog
- Trust Blogs [...]
Four steps to create trust-building communications
Tuesday, June 1st, 2010Communication, that is, the lack of authentic, honest and credible communication, is at the heart of why some companies lose the trust of their employees, customers, suppliers, and often, the general public.
Leaders can create trust-building communications by following these four tips:
* Tell people what you know and don’t know. Then tell them when [...]
ASTD Conference – Ken Blanchard: Leading at a Higher Level and TrustWorks!
Monday, May 24th, 2010A highlight of the ASTD Conference (American Society for Training & Development), held in Chicago, May 16-19, 2010, was an informal talk at the Ken Blanchard Companies® exhibit booth by Ken Blanchard, Chief Spiritual Officer. Ken is one of the most influential leadership experts in the world, respected for his years of groundbreaking work in [...]
CEO Corner: Relationship between ethics and customers
Friday, May 7th, 2010In the 1/19/10 issue of Forbes.com, Don Kraus, CEO, Clorox, discussed how an organization can influence customers with the way it conducts its business. “Influence comes from integrity and trust,” says Mr. Kraus. “Integrity, to me, is the foundation of trust, and trust is the grease of commerce.”
To build and maintain trust with customers:
- [...]
Get rid of performance reviews … Dr. W. Edwards Deming, the late American quality guru, had it right
Monday, April 26th, 2010An article in the Wall Street Journal (4/19/10) by Samuel A. Culbert, “Yes, Everyone Really Does Hate Performance Reviews,” comments that performance reviews are “one of the most insidious, most damaging, and yet most ubiquitous of corporate activities.”
The article goes on to say that performance reviews do enormous damage on both a personal level [...]
Four steps to becoming an employee-centered organization
Monday, April 12th, 2010According to a 2008 article in HR Management magazine, replacing a worker costs on average 100% to 125% of an employee’s annual salary. Yet, many organizations mistakenly ignore employee retention.
An article in the 04/01/10 issue of AMANET, “Becoming an Employee-Centered Organization,” by Johnny C. Taylor, Jr. and Gary M. Stern, outlines four steps that [...]
Employee engagement and recognition – keys to a trust relationship
Monday, April 5th, 2010A March 18, 2010 article in Amanet.org by John Schaefer, How to turn HR expenses into profits, talks about how a trust relationship can be built up between employees and managers:
Five keys
1. Visit everyone
2. Stay positive
3. Be genuine
4. Make sure it’s not all business
5. Don’t expect results right away
Three strategies
1. It’s all about perception
Employees won’t [...]