Leadership
« Previous EntriesTom Peters – Thoughts on Trust
Monday, June 21st, 2010“Technique and technology are important. But trust is the issue of the decade.” – Tom Peters
“Leadership is a sacred trust. The decision to lead is the decision to be responsible for the growth and development of your fellow human beings.” – The Little BIG Things: 163 ways to pursue excellence, by Tom Peters (2010).
Tom [...]
ASTD Conference – Ken Blanchard: Leading at a Higher Level and TrustWorks!
Monday, May 24th, 2010A highlight of the ASTD Conference (American Society for Training & Development), held in Chicago, May 16-19, 2010, was an informal talk at the Ken Blanchard Companies® exhibit booth by Ken Blanchard, Chief Spiritual Officer. Ken is one of the most influential leadership experts in the world, respected for his years of groundbreaking work in [...]
Get rid of performance reviews … Dr. W. Edwards Deming, the late American quality guru, had it right
Monday, April 26th, 2010An article in the Wall Street Journal (4/19/10) by Samuel A. Culbert, “Yes, Everyone Really Does Hate Performance Reviews,” comments that performance reviews are “one of the most insidious, most damaging, and yet most ubiquitous of corporate activities.”
The article goes on to say that performance reviews do enormous damage on both a personal level [...]
Robert K. Greenleaf’s Servant Leadership
Friday, November 6th, 2009In my last post, I talked about U.S. Cellular’s servant leadership model. The phrase “Servant Leadership” was coined by Robert K. Greenleaf in The Servant as Leader, an essay that he first published in 1970. In that essay, he said:
“The servant-leader is servant first… It begins with the natural feeling that one wants to [...]
U.S. Cellular’s Journey to Authentic Servant Leadership
Monday, November 2nd, 2009I recently attended the 8th annual Chicagoland Learning Leaders Conference on October 30th, St. Charles, Illinois.
A highlight of the day long conference was the keynote, Creating a Culture of Servant Leadership, presented by Tom Griffin, Vice President of Organizational Learning and Chief Teaching Officer, U.S. Cellular.
Tom Griffin talked about U.S. Cellular’s servant-leader strategy, [...]
The Ten Commandments of Organizational Trust
Thursday, July 16th, 2009In his book, Trust or Consequences, Al Golin, founder and chairman of Golin/Harris, describes what he calls the ten commandments of organizational trust:
1. Focus on building trust first and restoring it second.
2. Hold leadership accountable for trust-building efforts.
3. Make trust bank deposits even if you’re the most ethical company in the world.
4. Do the right [...]
The Financial Crisis – A Matter of Trust
Thursday, October 2nd, 2008The rejection of the financial rescue plan by the House on Monday of this week sent a clear message that congressional leaders were unable to sell the plan to the public. Underlying the hostile public reaction to the plan was a growing distrust of both Wall Street and the government’s leadership. A 10/1 New York [...]
Trust and relationships
Saturday, December 22nd, 2007The vision of Golin Harris, named PR Agency of the Year 2007 by The Holmes Report and Large Agency of the Year 2007 by PR Week Awards, is ” … building long-term partnerships based on mutual trust.” Al Golin, Founder and Chairman of Golin Harris, led the firm with this philosophy.
A culture of trust between [...]
High-trust cultures
Sunday, November 25th, 2007I think it’s inspiring to study companies who operate out of a culture of trust and live their values. Here are a few companies who have created high-trust cultures by linking trust with value to the business:
Nordstrom
Listed on Fortune’s 2007 “100 Best Companies to Work For,” and other customer satisfaction lists, Nordstrom states: [...]
Trust and the Law of Attraction
Monday, August 6th, 2007The Law of Attraction says that like attracts like and what you focus on expands. Therefore, trust begets more trust.
Leaders who demonstrate positive values like integrity and authenticity, and who are accountable, just as employees are held accountable for their performance, will gain the trust and respect of their employees, achieve greater collaboration, teamwork and [...]